Terms Of Use

Access to and use of the Amway Web site and the products and services available through this Web Site are subject to the following terms of use. The words 'we' 'us' and 'Amway' means Amway of New Zealand of 6a Pacific Rise, Mt Wellington Auckland, 1060 New Zealand and the words 'you' and 'your' refer to users of this Web Site who may be Amway Independent Business Owners or VIP Clients.

Acknowledgment and Acceptance Of Terms Of Use
You should read and familiarise yourself with these Terms of Use before you use this Amway Web Site. By using this Web Site, you expressly agree to these Terms of Use as they are amended from time to time and you acknowledge that you have read and understood them. You also agree that any information you provide to us will be true, accurate, current and complete and that you will maintain and properly update your personal profile as required by Amway.

You should always check this page prior to using the site to make sure that you have a current understanding of the Terms of Use. If you do not agree with these Terms, you must discontinue your use of this site.
If you are an Amway Independent Business Owner (IBO), you are subject to the IBO Rules of Conduct. You should read and familiarise yourself with these Rules.

Governing Law
This agreement is governed by the laws in force in New Zealand.

Intended Use
The material on this site is published by us and is intended for use in New Zealand. The site is not intended for use outside New Zealand. We make no claim that the information contained on this site is appropriate or may be downloaded legally outside New Zealand. If you access this Web Site from outside New Zealand, you do so at your own risk and you are responsible for compliance with the laws in your respective jurisdiction.

This site is a business and commercial site, it is not intended for persons under the age of 18. If you are under 18, you should speak to your parents, your guardian, or a responsible adult and obtain their permission to use this site. VIP Clients who seek to use this site must be 18 years and older.

Disclaimer and Limitation Of Liability
The information, materials and services contained on this site are provided to you "as is," and "as available". By provision of the site and the information, materials and services contained herein we do not provide professional advice or services. All tips and hints, suggestions and references to 'remedies' should not be relied upon without reservation; you should not act on the basis of anything contained on this Web Site without first obtaining specific professional advice.

We do not warrant or guarantee the accuracy, adequacy or completeness of this information and materials, and expressly disclaim liability for any errors and/or omissions in this information and materials. To the maximum extent permitted by law, unless otherwise specified, we disclaim all representations and warranties of any kind, whether express, implied or statutory. In addition, we do not warrant, guarantee or make any representations regarding the security of accounts, or that this site is free from destructive materials, including but not limited to computer viruses, hackers, or other technical sabotage, nor do we warrant, guarantee or make any representations that access to this site will be fully accessible at all times, uninterrupted, or error-free.

To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

INTELLECTUAL PROPERTY

Copyright in Material on this Site
Unless otherwise indicated, all Web Site design, text and graphics is © Copyright 2016 Amway of New Zealand. All rights reserved. None of the material may be copied, downloaded, displayed, posted, transmitted used or reproduced in whole or part in any form or by any means for any purpose unless such use is expressly permitted by us or by applicable copyright laws.

To the extent necessary in order to lawfully access and use the services available on this Web Site, you are granted permission to display, download, save and to print portions of this web site for non- commercial use only provided that the materials are not modified and any reproduction contains all copyright and other proprietary notices contained in the materials. IBOs may download, reproduce and distribute materials for the purposes of their IBOs provided that each item is reproduced in its entirety and contains the following notice: "Reproduced with the permission of Amway of New Zealand".

Trade Marks
All trade names, brand names, trade symbols, logos, slogans, trade marks or services marks followed with an asterisk are trade marks or proprietary interests of Amway Corporation, Ada, Michigan, USA. There are other trade names, brand names, trade symbols, logos, slogans, trade marks or service marks indicated on the Amway Web Site that are the property of their respective owners.

LINKS
This Amway Web Site may contain a number of links to other Internet Sites including, without limitation, Partner Stores sites, IBO Support System or other affiliated sites, and sites that may provide advice or other goods and services which are operated by third party vendors. The provision of the link does not mean that we endorse or accept any responsibility for the content, use, or products and services made available through those Web Sites. By utilising the links, you acknowledge and agree that we are not responsible for the actions, content, accuracy, privacy policies, opinions expressed, services provided, goods sold, or other links provided by these sites. You further acknowledge and agree that we are not responsible either directly or indirectly for any damage or loss caused by use of, or reliance on, linked sites. Should you have any questions regarding these sites, you should address them directly with the relevant site administrator.

DISPUTE RESOLUTION
Any VIP Client dispute arising in connection with these Terms of Use or in connection with your use of the Amway Web Site which cannot be resolved by good faith negotiations between us shall be referred to mediation or to arbitration by agreement between us.

GUARANTEE AND WARRANTIES

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under Amway’s 90 Day Satisfaction Guarantee are in addition to other rights and remedies under law.

Guarantees and warranties do not apply where products have been damaged or misused after receipt.

100% 90 DAY SATISFACTION GUARANTEE
Any time you purchase a product through this amway.com.au Web Site, you have the right to use it for a reasonable time (90 days) to determine whether it is satisfactory and whether you want to keep it. If you decide that it is not satisfactory, you may return your purchase, or the unused portion, to us. You will be offered a choice of replacement without charge, full credit towards the purchase of another product or a refund of your full purchase price.

Exclusions: This guarantee does not apply to: goods or serviced purchased from Partner Stores or through other linked sites; Vendor Direct products; products that have been damaged or misused after receipt; post earrings that have been removed from their packaging; products that have been made and delivered to customer order; or to any Services.

ADDITIONAL WARRANTIES
In addition to our 90 Day Satisfaction Guarantee, some products may also be covered by additional specific written warranties including the following:

Home Appliances
A one year manufacturer's warranty applies. If the product becomes faulty during the warranty period, please return it to us for repair or replacement.

AMWAY One Year Warranty
AMWAY warrants new mechanical devices/appliances for a period of one year from the date of original purchase. If any mechanical device/appliance purchased should become defective during the warranty period, AMWAY will, with proof of purchase and at its discretion, repair, replace or issue a refund for the defective device with proof of purchase.

Statutory or Implied Warranties
Our 90 Day Satisfaction Guarantee and full one year warranty and the additional warranties referred to above provide additional rights to those statutory or implied warranties available under The Australia Consumer Law Act (2010).

PRODUCT AVAILABILITY
We sometimes experience greater demand for an item than expected or an unforseen delay in the shipment of goods. In the event of a delay you will be advised at the time of order placement or as soon as possible thereafter.
PAYMENT
All prices referred to in this website are in New Zealand dollars and include Goods and Services Tax (GST) where applicable. Payment may be made by credit card; we accept Visa or Mastercard. In this regard, you are responsible for providing a valid credit card number with available credit at the time of purchase. You represent and warrant that you have authority to use any such credit card.

If you do not have, nor wish to use, a credit card, you should speak with your referring IBO who may register and place orders on your behalf and accept cash or a cheque.

You are responsible for payment of delivery costs. These additional charges will be included on your order invoice.

INSTALMENT ORDERS
IBOs may arrange for payment by Direct Debit however payment for the Registration Kit cannot be made via Direct Debit.
You are responsible for payment of all applicable state and federal taxes. You are responsible for payment of delivery costs. These additional charges will be included on your order invoice.
DELIVERY
The products you purchase on the Amway Web Site will be dispatched to your nominated address via a safe, reliable and efficient service, delivering to all areas within New Zealand.

How soon you receive your purchase is up to you. Simply choose from one of the following delivery options.

Standard Delivery
Orders will be picked up and despatched from the warehouse on the following working day. Delivery will be within 5 working days from despatch.

Delivery Fees*:
Scheduled Order Delivery $6.95
Website Order $7.95
Phone Order $8.95
Fax Order $8.95
Pick up Orders $4.95

*Delivery charges are correct at the time of printing but may be subject to change without notice.

Pick Ups
Where IBOs call through on Friday before 12pm requesting a pick-up order, the pick-up order will be ready on Saturday. Orders placed after 12 noon will not be ready until the following Tuesday.

If you pay for your order by direct debit, the money will be taken out of your account 3 working days after the pick-up date. Payment method cannot be changed once the order has been processed.

All pick-up orders will be held for 7 working days. If the order is not collected within 7 days, Amway will make all reasonable attempts to contact the direct upline. Depending on individual agreement made between Amway and upline, the order may be held for an additional 7 days, or cancelled and treated as a return.
All pick-up orders for registration packs will be held for 14 days. All reasonable attempts to contact direct upline will be made within 14 days of the registration being processed. Depending on individual agreement made between Amway and upline, the order may be held for longer for a reasonably nominated time, cancelled and treated as a return, or sent directly to the new IBO.


Post Haste
Post Haste is the primary provider of courier services to Amway of New Zealand. The Home Delivery Service is generally door to door. However in some rural areas and some "unusual addresses" this may not be practical. If you believe you may fall into this category or you have experienced difficulties previously with courier services, please discuss with either Customer Services on 0800 106 828 option 54 or your nearest Post Haste Branch Manager prior to commencing with deliveries.

If you chose not to allow Post Haste to leave the product, they will leave a ticket and you will need to either collect the product up or arrange to have it re delivered at your cost.

Authority To Leave Form
You will be asked to complete an ATL form and pass it on to your nearest Post Haste branch. Post Haste's normal policy is that no product is left unless a signature is obtained. This authorisation form allows Post Haste to leave the product in a pre-agreed location at your home whether you are there or not. As the form indemnifies Post Haste against damage or loss, it is important to ensure that you nominate a drop off point that is secure and protected against the elements. If the product is damaged or stolen from the place you nominated you will be liable and will need to make a claim against your general household insurance policy.

DELIVERY FAQs

DELIVERY
The products you purchase on the Amway Web Site will be dispatched to your nominated address via a safe, reliable and efficient service, delivering to all areas within New Zealand.

How soon you receive your purchase is up to you. Simply choose from one of the following delivery options.

Standard Delivery
Orders will be picked up and despatched from the warehouse on the following working day. Delivery will be within 5 working days from despatch.

Delivery Fees*:
Scheduled Order Delivery $6.95
Website Order $7.95
Phone Order $8.95
Fax Order $8.95
Pick up Orders $4.95

*Delivery charges are correct at the time of printing but may be subject to change without notice.

Pick Ups
Where IBOs call through on Friday before 12pm requesting a pick-up order, the pick-up order will be ready on Saturday. Orders placed after 12 noon will not be ready until the following Tuesday.

If you pay for your order by direct debit, the money will be taken out of your account 3 working days after the pick-up date. Payment method cannot be changed once the order has been processed.

All pick-up orders will be held for 7 working days. If the order is not collected within 7 days, Amway will make all reasonable attempts to contact the direct upline. Depending on individual agreement made between Amway and upline, the order may be held for an additional 7 days, or cancelled and treated as a return.
All pick-up orders for registration packs will be held for 14 days. All reasonable attempts to contact direct upline will be made within 14 days of the registration being processed. Depending on individual agreement made between Amway and upline, the order may be held for longer for a reasonably nominated time, cancelled and treated as a return, or sent directly to the new IBO.


Post Haste
Post Haste is the primary provider of courier services to Amway of New Zealand. The Home Delivery Service is generally door to door. However in some rural areas and some "unusual addresses" this may not be practical. If you believe you may fall into this category or you have experienced difficulties previously with courier services, please discuss with either Customer Services on 0800 106 828 option 54 or your nearest Post Haste Branch Manager prior to commencing with deliveries.

If you chose not to allow Post Haste to leave the product, they will leave a ticket and you will need to either collect the product up or arrange to have it re delivered at your cost.

Authority To Leave Form
You will be asked to complete an ATL form and pass it on to your nearest Post Haste branch. Post Haste's normal policy is that no product is left unless a signature is obtained. This authorisation form allows Post Haste to leave the product in a pre-agreed location at your home whether you are there or not. As the form indemnifies Post Haste against damage or loss, it is important to ensure that you nominate a drop off point that is secure and protected against the elements. If the product is damaged or stolen from the place you nominated you will be liable and will need to make a claim against your general household insurance policy.

PRODUCT RETURNS

100% 90 DAY SATISFACTION GUARANTEE
Amway offers high quality products that we know you'll love. In fact, we guarantee it.

Our products come with a 90 Day 100% Satisfaction Guarantee. If you are not satisfied with a product, we will refund or exchange your product. Simply return the unused portion of the product.

With Amway, you can try a product and see if you like it. Try our SA8® detergent and see how good the concentrated cleaning power is. Or discover a healthier you with our NUTRIWAY® range of vitamins and supplements.

Either way, you are protected with our 90 Day 100% Satisfaction Guarantee.

Plus, certain products are covered by additional warranties. Home appliances and mechanical devices come with a 1 year warranty.

To exchange a product in accordance with the relevant guarantees and warranties please ensure that you have information from the invoice packing slip that accompanied the product. Information and conditions about guarantees and warranties is available at www.amway.co.nz.

To Exchange or Replace a Product
Simply call the Regional Contact Centre on 0800 611 611.

To Return a Product for Credit
Please call the Regional Contact Centre on 0800 611 611. Have your IBO number and original order number ready when you call. Advise the operator if your return is to include broken glass, dangerous goods or spilt food substances.

For IBOs the Regional Contact Centre will post out a 'Returned Merchandise Authorisation Form' and a pre paid courier ticket.

VIP Clients are responsible for returning products to Amway at their own cost.

If the box being returned contains dangerous goods then a dangerous goods sticker must be attached to the outside of the box.

Please contact your local Post Haste depot to arrange for pickup.

Amway of New Zealand will not pay freight or handling for returns other than described above.

 

WEB SECURITY

We understand that when shopping on the Internet, security is of paramount importance to you. We guarantee that all reasonable precautions to protect your online transactions have been taken so that you can have as safe and secure a shopping experience as can be reasonably provided.

When you place orders on this Web Site, your transactions are encrypted using Transport Layer Security (TLS) encryption technology, the industry standard in e-commerce transaction security. Encryption scrambles the information that is transmitted over the Internet between your browser and the Amway servers so that sensitive information, including but not limited to your credit card number, name and address, cannot be viewed by anyone else.

You can also be assured that your details are not stored on computers directly connected to the Internet and that personal information such as Credit Card numbers which you may choose to store, are stored in our back-end Oracle system and not anywhere on the Amway web site. Details, such as your password, which must be stored within the amway.com.au system are encrypted using standard industry methods.

When you enter the secure areas of the Amway web site you will see a padlock symbol in the right hand corner of your screen. This indicates that the screen is in secure mode and any details you provide on this screen will be encrypted for your security.

WE USE COOKIES TO MAKE YOUR SHOPPING EASIER

‘Cookies’ are unique identifiers that we transfer to your device to enable our systems to recognise your computer and to provide features such as single click purchasing, personalised advertisements, and storage of items in your Shopping Cart between visits.

The ‘Help’ feature on your browser should let you know how to stop your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to completely disable cookies. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of the Amway website's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any of Amway website's products and services that require you to Sign in.