Delivery Information
Estimated Delivery
Amway delivers to major capital cities and towns throughout New Zealand. Delivery is not made to some remote locations; in those cases, delivery can be arranged to the nearest located delivery point. Allow up to 8 working days from despatch for all orders to be delivered.
Delivery instructions - ATL
Post Haste is the courier service Amway uses for the delivery of orders. By default, your deliveries will be automatically set as ‘Authority to Leave’ (ATL) and gives the courier permission to leave your parcel at the delivery address without a signature, as long as it is safe to do so. If there is no place safe to leave your parcel, a card will be left to let you know where you can pick up your parcel. Please note this excludes any order containing signature required item/s.
We recommend you sign up for a free ‘Drop Zone’ barcode through Post Haste. This will ensure you don’t miss a delivery and that your package is left in a safe area designated by yourself. The courier will scan your Drop Zone barcode so you can track and trace the time your item was delivered. For more information and to apply for a Drop Zone barcode for your property, please visit posthaste.co.nz/mydropzone
Tracking your order
- You will receive a shipping confirmation email once your order leaves our warehouse. This email will include a tracking number for your order/backorder and a courier link.
- Click on the link in the confirmation email to be taken directly to your order tracking details.
Delivery Fees
| How you order | Regular |
| Autoship orders (online or phone) | $7.95 |
| Online Orders | $7.95 |
| Phone Orders | $7.95 |
| Click & Collect | FREE |
Autoship Orders
Will I receive an Autoship email confirmation?
You will be sent a delivery confirmation email 10 days before your next order is scheduled to despatch. This confirmation email is your reminder to check the items scheduled for delivery. Simply follow the prompts in the email if you wish to update your order before it is shipped.
What day will my Autoship order be processed?
Autoship orders can be scheduled to allow you to choose the day and week to have your order placed. We will endeavour to process your order on the next business day, however, high order volumes on the first week of the month may cause a one-day delay.
Item Backorder
We sometimes experience greater demand for an item than expected or an unforeseen delay in the shipment of goods. In the event of a delay, you will be advised at the time of order placement if the product is eligible for back order.
Returns & Exchanges
To exchange or return a product in accordance with the relevant guarantees and warranties, please ensure you have the information from the emailed order confirmation or order history.
Simply call Amway on 0800 611 611 .
Product returns/exchanges
For all items under $25.00 and aerosols, flammable or broken items, please call Amway on 0800 611 611. Have your Amway IBO number and original order number ready when you call.
Items over $25.00 will need to be physically returned to Amway by calling 0800 611 611.
Product Returns/exchanges via Amway Business Centre
Please call Amway on 0800 611 611 to arrange return/exchange. The returns label/QR code will be emailed to you.
Step 1
Download and complete the new Product Return Form. Ensure a copy is saved on your device for your records and print a copy ready to insert in returning product carton.
Step 2
Place Product Return Form in a carton with item/s being returned and seal securely.
Step 3
Call Amway to arrange return of your product.
Step 4
The completed Amway carton can now be taken to your nearest Post Shop at your convenience.
Step 5
A refund or credit will be completed quickly after the returned carton reaches Amway.
Track and trace facilities are available to keep tabs on your product return every step of the way.
Step 6
Amway will notify you by email once the refund or credit has been completed.
