Delivery Information

Some IBOs may experience delays in receiving their product deliveries. We have escalated issues and queries to our Transport department on specific orders but would like to make some general comments regarding transport.

• There has been significant strain upon the National transport system for the past 6 months due to Covid-19. Parcel volume is up 30% and the transport companies have been unable to scale to meet this unprecedented demand. As a result, we are seeing a delay in delivery times, particularly outside of major cities.
• We are also seeing a higher than usual number of deliveries getting redirected which is adding transport time. This is because our transport companies are shifting parcels to sorting centres outside of the normal areas in order to cope with the volume.
• Finally, we are seeing delays (depending on the state) due to state closures or other Covid-19 restrictions slowing down the transport processes.

These issues are also causing havoc with our customer service levels. Despite adding additional staff, we are seeing longer than usual wait times due to the volume of calls.

We apologise for any inconvenience and are working closely with our Amway Contact Centre team to get back on track in the near future.

The coronavirus pandemic is causing delays in the delivery of product orders. Your order leaves our warehouse the same or next business day. However, the delivery companies are busy with the delivery of priority medical supplies, increased demand and the requirements of physical distancing. We will get your order to you safely and quickly as we can. Thank you for your patience.

Amway delivers to major capital cities and towns throughout New Zealand. Delivery is not made to some remote locations; in those cases, delivery can be arranged to the nearest located delivery point. Allow up to 5 working days from despatch for all orders to be delivered.

To track your order with Post Haste:

1. You will receive a ship confirmation email once your order leaves our warehouse. This email will include a tracking number for your order/backorder and a courier link.
2. Click on the link in the confirmation email to be taken directly to your order tracking details.

Buy your products online and collect them at your local Amway Business Centre within 2 business hours of placing your order. Applicable for orders placed more than 2 hours before closing time. Orders placed within 2 hours of closing time will be ready for collection 2 hours after opening time the following business day.

When you head in-store to collect you order, make sure you bring along:
- A copy of your confirmation email or SMS
- Valid photo ID, e.g. Drivers licence, passport, student ID, etc.
- The debit/credit card used to place your order

You will also be required to sign for your order at the time of collection.

Click & Collect orders will be kept for 2 days from the day that you received notification confirming that your order is ready to be collected. After 2 days, your order may be cancelled and refunded as a coupon on your Amway Account. This coupon may then be redeemed against future purchases.

Registrations that are processed as Click & Collect orders will be kept for 30 days from the day that you received the notification confirming that your order is ready to be collected. After 30 days, your order may be sent to the Amway Warehouse for storage. If you wish to collect your registration order after the 30 day period, please provide Amway with at least 48 hours notice to allow sufficient time for Amway to transfer your registration order to your local business centre.

Business Centre Address

6a Pacific Rise,
Mt Wellington
Auckland, 1060
New Zealand

Opening Hours

Monday Closed
Tuesday 10:30am - 7:30pm
Wednesday 10:30am to 7:30pm
Thursday 10:30am - 7:30pm
Friday 10:30am - 7:30pm
Saturday 9:00am - 5:00pm
Sunday 10:00am – 4:00pm

Returns
Please call the Regional Contact Centre on 0800 611 611 and have your IBO number and original order number ready when you call.

For IBOs, the Contact Centre will post out a 'Returned Merchandise Authorisation Form' (RMA Form) and a pre-paid courier ticket.

If the item or box being returned contains a dangerous good please speak further with the Contact Centre team when you call.

Exchanges
To exchange a product in accordance with the relevant guarantees and warranties please ensure you have the Invoice/Packing Slip that accompanied the products and call the Regional Contact Centre on 0800 611 611.  For IBOs, the Contact Centre will post out a 'Returned Merchandise Authorisation Form' (RMA Form) and a pre-paid courier ticket.
 

Will I receive an Autoship email confirmation?

You will be sent a delivery confirmation email 10 days before your next order is scheduled to despatch. This confirmation email is your reminder to check the items scheduled for delivery. Simply follow the prompts on the email if you wish to update your order before it is shipped.

What day will my Autoship order be processed?

Autoship orders can be scheduled to allow you to choose the Week and Day to have your order placed. The order will be processed (dropped & despatched) on the next business day.

We sometimes experience greater demand for an item than expected. In the event of a delay, you will be advised at the time of order placement and may be given the option to place a back order. Because our stock is constantly being replenished with new stock, it is possible that a similar product of equal or higher value may be substituted at no additional cost. 

Ordering Online
When you place an order and item(s) are not available at the time of order placement, and eligible to backorder, you will be prompted and asked if you wish to back order that item. If you select yes, then another order will automatically be created that will hold in the system until that item is available. 

Benefits to you:

• You will make full payment at the time of the order placement and receive the PV/BV allocated to that item or items
• Backordered items will be added to a subsequent order or if you don't have any;
• Backordered items will be delivered to you free of charge when they become available