Delivery Information
Delivery instructions - ATL
Post Haste is the courier service Amway uses for the delivery of orders. By default, your deliveries will be automatically set as ‘Authority to Leave’ (ATL) and gives the courier permission to leave your parcel at the delivery address without a signature, as long as it is safe to do so. If there is no place safe to leave your parcel, a card will be left to let you know where you can pick up your parcel. Please note this excludes any order containing signature required item/s.
We recommend you sign up for a free ‘Drop Zone’ barcode through Post Haste. This will ensure you don’t miss a delivery and that your package is left in a safe area designated by yourself. The courier will scan your Drop Zone barcode so you can track and trace the time your item was delivered. For more information and to apply for a Drop Zone barcode for your property, please visit posthaste.co.nz/mydropzone
Estimated Delivery
Estimated Delivery
The coronavirus pandemic is causing delays in the delivery of product orders. Your order leaves our warehouse the same or next business day. However, the delivery companies are busy with the delivery of priority medical supplies, increased demand and the requirements of physical distancing. We will get your order to you safely and quickly as we can. Thank you for your patience.
Amway delivers to major capital cities and towns throughout New Zealand. Delivery is not made to some remote locations; in those cases, delivery can be arranged to the nearest located delivery point. Allow up to 5 working days from despatch for all orders to be delivered.
Tracking your order
To track your order with Post Haste:
- You will receive a ship confirmation email once your order leaves our warehouse. This email will include a tracking number for your order/backorder and a courier link.
- Click on the link in the confirmation email to be taken directly to your order tracking details.
Delivery Fees
| How you order | Delivery Charge |
|---|---|
| Autoship Orders (web only) | $7.95 |
| Website Orders | $7.95 |
| Phone Orders | $7.95 |
Returns & Exchanges
Returns & Exchanges
Please call the Regional Contact Centre on 0800 611 611 and have your IBO number and original order number ready when you call.
The Contact Centre will email or post a 'Returned Merchandise Authorisation Form' (RMA Form) and a pre-paid courier ticket.
If the item or box being returned contains a dangerous good please speak further with the Contact Centre team when you call.
Autoship Orders
Will I receive an Autoship email confirmation?
What day will my Autoship order be processed? Autoship orders can be scheduled to allow you to choose the frequency and day of the month to have your order placed. The order will be processed (dropped & despatched) on the next business day. Please note due to high volumes during the first 10 days of the month, compounded also by weekend and public holiday days) there may be a delay to your order leaving the warehouse.
Item Backorder
Ordering Online
When you place an order and item(s) are not available at the time of order placement, and eligible to backorder, you will be prompted and asked if you wish to back order that item. If you select yes, then another order will automatically be created that will hold in the system until that item is available.
Benefits to you:
- You will make full payment at the time of the order placement and receive the PV/BV allocated to that item or items
- Backordered items will be added to a subsequent order or if you don't have any;
- Backordered items will be delivered to you free of charge when they become available
